Kaia
LLM-powered lead qualification chatbot for Kavi Global
Quick Summary
- Developed an LLM-powered lead qualification chatbot to route website visitors across 3 persona flows and drive consultation bookings—in production since February 2025
- Achieved 81% response accuracy across 180+ test cases by engineering GPT-4o prompts and dynamically leveraging website content as a RAG knowledge base
- Designed intent classification and prospect qualification workflow from greeting through service matching and case study recommendations; customized human handoff escalation for complex queries
- Recommended MS Copilot Studio over Dialogflow, Rasa, and Botpress for cost efficiency and Azure OpenAI integration
Tools: MS Copilot Studio, GPT-4o, Azure OpenAI, Power BI